Refund & Exchange Policy
Satisfaction Guarantee: At Soul Stones, we want you to be delighted with your purchase. If for any reason you are not completely satisfied with your order, please contact our customer support within 7 days of receiving your item(s).
Eligibility: To be eligible for a return or exchange, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. Please note that customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival. ** You must have a video of unboxing the package as proof that the items you have received were damaged. No returns or exchange will be processed without proof of damage.
Return Process: To initiate a return or exchange, please reach out to our customer support team with your order details and reason for return. We will guide you through the return process and provide you with a return shipping address. ** Please note that the return will be intimated only if you reach out to us within 48 hours from receiving the package. No returns will be entertained later than that.
Refund or Exchange: Upon receiving and inspecting the returned item(s), we will process your refund or exchange based on your preference. Refunds will be issued to the original payment method used for the purchase, while exchanges will be processed for an item of equal or lesser value, subject to availability.
Return Shipping: The cost of return shipping will be the responsibility of the customer unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of the item(s).
If you have any further questions or need assistance with your order, please don't hesitate to contact our friendly customer support team. We are here to help!
We appreciate your support and look forward to serving you with our exceptional gemstone products.
Eligibility: To be eligible for a return or exchange, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. Please note that customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival. ** You must have a video of unboxing the package as proof that the items you have received were damaged. No returns or exchange will be processed without proof of damage.
Return Process: To initiate a return or exchange, please reach out to our customer support team with your order details and reason for return. We will guide you through the return process and provide you with a return shipping address. ** Please note that the return will be intimated only if you reach out to us within 48 hours from receiving the package. No returns will be entertained later than that.
Refund or Exchange: Upon receiving and inspecting the returned item(s), we will process your refund or exchange based on your preference. Refunds will be issued to the original payment method used for the purchase, while exchanges will be processed for an item of equal or lesser value, subject to availability.
Return Shipping: The cost of return shipping will be the responsibility of the customer unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of the item(s).
If you have any further questions or need assistance with your order, please don't hesitate to contact our friendly customer support team. We are here to help!
We appreciate your support and look forward to serving you with our exceptional gemstone products.
