Shipping:

Order Processing: Once your order is received, it will be carefully processed and prepared for shipment within 1-3 business days. We take great care in packaging your items to ensure they arrive in perfect condition.

Shipping Methods: We offer reliable shipping options to deliver your Soul Stones products safely to your doorstep. The available shipping methods and estimated delivery times will be provided during the checkout process. Please note that delivery times may vary depending on your location.

Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate its arrival.

International Shipping: We proudly offer international shipping to customers worldwide. Please note that additional customs fees, taxes, or import duties may apply depending on your country's regulations. Any such charges are the responsibility of the customer.

Return & Exchange:

Satisfaction Guarantee: At Soul Stones, we want you to be delighted with your purchase. If for any reason you are not completely satisfied with your order, please contact our customer support within 7 days of receiving your item(s).

Eligibility: To be eligible for a return or exchange, the item(s) must be unused, in their original packaging, and in the same condition as when you received them. Please note that customized or personalized items may not be eligible for return unless they are defective or damaged upon arrival.

Return Process: To initiate a return or exchange, please reach out to our customer support team with your order details and reason for return. We will guide you through the return process and provide you with a return shipping address.

Refund or Exchange: Upon receiving and inspecting the returned item(s), we will process your refund or exchange based on your preference. Refunds will be issued to the original payment method used for the purchase, while exchanges will be processed for an item of equal or lesser value, subject to availability.

Return Shipping: The cost of return shipping will be the responsibility of the customer unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe return of the item(s).

If you have any further questions or need assistance with your order, please don't hesitate to contact our friendly customer support team. We are here to help!

We appreciate your support and look forward to serving you with our exceptional gemstone products.